Avis Renta de Autos

THEY ARE NEVER AT THE DREAMS OFFICE, YOU BOOK YOUR CAR TO PICK IT UP THERE AND THEY'LL MAKE YOU GO TO PICK IT UP AT THE AIRPORT.

There’s no AVIS location here! The hotel is not responsible for not having this location updated. If you expect to pick up or drop the car, you have to call them and wait for someone to get there from the airport location, wasting a lot of time

There is no Avis location here. You call their international number and can arrange a pick up at the Secrets hotel.

Couple things.
The Avis office that you would think is located in this area where the address herein is advertised does not exist.
Other thing: when you rent a car with Avis and you are told via website to be at this location to pick up your car some guy from Avis shows up and picks you up in front of a hotel located in the general area advertised online. However Avis doesn't bother telling you this until you are already in that general area, and when they do tell you, it's some lady that works for Avis who is actually at the airport location where your vehicle actually is. They should tell you this to save you time AT THE MOMENT YOU MAKE THE RESERVATION.
I think many people certainly myself included would have just driven straight to the airport rather than arriving at a place that doesn't exist and looking around for this non existent building and then attempting to make a phone call to Avis headquarters to find out what the hell is going on.

I'm not sure if it's worth the effort to try and rent a vehicle from this establishment. I read the previous reviews and did not see a positive response. Has anything changed?

Compré cobertura de seguro con mi viaje en Estados Unidos y el si vergüenza que me atendió no me la quiso aceptar, bueno si la aceptaba pero le tenía k dejar un depósito de $50.000 pesos, y prácticamente me obligo a comprar otro seguro en en $200 dólares! Un agente de seguro k estaba hospedado en mi mis hotel me dijo k en Mexico cuando rentas un carro ya viene con seguro por ley! Entonces porque estafan al turista de esa manera?

Que horror iba a rentar a aquí por que me queda serca de mi hotel pero depues de tanto malos reviews ni ganas de arriesgarme

Al parecer no abren a las 8 am, son 8.20 y me tienen afuera del hotel porque no puedo entrar ya que la oficina sigue cerrada. La puntualidad no es lo suyo.

They charged me more 200 dollars more for my rental car. Lesson number 2.never rent a car in Mexico again, they are so dishonest.

We reserved a car and got a quote but when we brought it back we were charged "cleaning" fees and also double gas charges that we were not told about when we picked up the car. Will not rent from them again but will use bus or uber. We paid $70 more than quoted

Buen dia me podrían proporcionar el número de esta sucursal, ya que directamente quiero preguntarles sobre mi reservación. Gracias

I went down to the desk to rent a car, nobody was there. I called the number on the desk, and the agent said she would be back in 30 minutes. When she arrived, she asked me if I needed to rent the car now, because she was busy and needed to go to a meeting that would take 45 minutes. I didn't rent a car, and as a previous review said, I recommend that you go somewhere else. It is not worth the hassle.

We had a booking and once we arrived to pick up our car, we waited 1.5 hours for our vehicle before cancelling out of frustration. They were sending our vehicle from the Avis at the airport. The entire service is extremely slow and frustrating. Rent a car elsewhere.

Pedí un coche a mi hotel y todo bien; servicio puntual y amable. Una muy buena experiencia Puerto Vallarta.