The Opal Mine Puerto Vallarta

My family visited this shop in early 2020. We purchased a few items including these earrings. We had a great experience in the store. They were very busy and very helpful. I wear these earrings a lot and I get compliments about them often. They are very well made and much more durable than I expected. They are one of my favorite accessories!

Muy mal trabajo, no corrigio la talla y les quito el color oro a los anillos de boda de oro blanco de $45,000 pesos. Error imperdonable.

Tenga cuidado con los compradores extranjeros. Este lugar no es de buena reputación. Después de leer algunas de las reseñas, creo que tienen algunas piedras falsas. Si no, no cumplen con su garantía, sino que le hacen creer que la reparación que han hecho lo satisfará. ¿Hay una oficina comercial donde pueda informar esto?

It took me 4 years to make this review. My partner and I bought a pair of ring for our commitment to each other. We bought 1 red opal and 1 blue Topaz. 2 weeks after we fly back to home country Canada, the Red Opal Crack right in half for no reason. I immediately notified them of this and they guaranteed me that it's under warranty. Due to pandemic, we did not have a chance to come back. Finally we are back and brought the ring back to them. They can't find a compatible size stone to my huge ring. They are suggesting for Me to just take a different ring. To my surprise, they will take my ring back, get a new ring and charge me additional $900USD! I am not impressed and if they don't resolve this I will forever regret buying this from them. I bought this t from them thinking their are reputable but they are not. I might as well buy my jewelry from sidewalk! Bad business.practice. Stones break and they shiuld know that but nit at a customer's expense. BUYERS BEWARE.

En cuanto a los anillos son preciosos y muy originales con mucjas facilidades de pago y para todos los presupuestos.
La atencion que me brindaro al contestar mis mensajes siempre han sido amable y muy pacientes Sin duda esta joyeria me a dado una bonita experiencia en la compra de mi anillo SUPER RECOMENDADA!

I spent a lot of money on 4 pieces of opals and a Topaz ring. However those opals and the Topaz are proved to be fake. They cheat on tourists. (This store is close to the harbor where Carnival cruises dock.)

After negotiating for many months, they told me to send the opals and the Topaz back to them first. But how can I trust the company who sell fake jewelry at the first place. People told me that this kind of company who cheats on customers will probably not send me any money after I send them things. Especially during these few months of negotiations, the manager had kept me waiting many times that when he said he will call me tomorrow or they will write me an email. I will have to wait for a long time till I push them to reply otherwise no one will reply. Their service has been extremely slow and unsatisfactory.

Very polite and helpful staff.very good quality jewelry. Had such a great experience the first time we went (when we bought relatively inexpensive) that we went here first. We were looking for a new bracelet and mens ring on this trip. Found what we wanted at very fair prices and are very pleased with our purchases. The staff was helpful, not pushy, and gave us room to window shop.

Ok there is a lot of bad reviews so a very honest review I'll do. There is a sliding scale of prices at this location.a $2000 piece could be purchased for a lot less than the tagged price.the necklace we purchased was around $1000 less than the tagged price was.the hand made links are pretty good but I will have one link remade.it's just not quite right. (hand made jewerly) opals are very fragile! They are not for daily wearing.so I hear a lot about broken pieces in the reviews. I am going to have this piece approved for the real Canadian price and I will update my review then.

Saw me coming and took advantage! I paid a premium price for a junk ring i found out later as the so called "rose gold" rubbed off! My salesman guaranteed me it was a quality piece! Yeah whatever! So answer my emails then!? Money back guarantee? I send this ring all the way back to Mexico at my expense and then what? Im out that money to and you have the ring back to refurbish and resell?
Run.run the other way FAST!