Grand Sirenis Matlali Hills Resort and Spa

La registration fue demasiado largo. La habitacion no tiene ambiencia -ademas tenemos mas quejas que se puede delinear ahorita

No puede ser. Estoy próxima a ir a mi reserva que tuve que posponer por pandemia, y hasta ahorita estoy leyendo los comentarios ya no se que hacer, voy en plan familiar pero después de taaaaaan malos comentarios no sé si mi dinero lo desaprovechare en este hotel

Dicho hotel solo se presta para ESTAFAR a la gente!
Este Hotel junto con una agencia fantasma llamada InfluncerWorld
Favor de tener mucho cuidado, con sus reservaciones.
Ya que ellos se prestan con agencia, para ofrecer ofertas y los mentados tiempos compartidos y/o ser socios pero no respectan nada.
A lo que pagas, no vale por nada del mundo.
El servicio es pésimo, la cómoda desagradable, en calidad no tienen nada y en bebidas muy bajo (ejemplo: su mayor tequila es JIMADOR)
Por nada del mundo lo recomiendo

Tengan mucho CUIDADO
En punta de mita tienen infinidad de hotel, mil veces mejor, calidad y servicio

El servicio es bueno, no tiene playa pero si club te llevan desde el hotel y está a 15 minutos.

Location is beautiful, however the staff has been very unfriendly, the rooms are incredibly noisy.

The front desk refused to give us a different room after complaining about the noise regardless of having availability online and didn't even check.

So far, not impressed for what they say to be a 4 diamond hotel.

Lugar agradable, buenas habitaciones, limpio, mayormente ordenado, el personal muy, muy servicial (aveces en exceso).

Detalles: las plantas de plástico NO SON PLANTAS, la imitación madera SIEMPRE será imitación.

La comida es aceptable pero nada extraordinario, algunas ensaladas muy batidas y con ingredientes nada saludables como jamones o salchichas.

El club de Playa no llega a ser "club"

Si buscan un lugar donde te quieras sentir como en casa pero con todos los lujos posibles, Matlali es el lugar. Las instalaciones está increíbles pero en vdd preciosas, la comida en los restaurantes y buffet está delicioso, sus áreas recreativas como albercas con extrema limpieza pero SIN DUDA lo que SOBRE SALE es la atención de TODO su personal, en verdad que te hacen sentir como en casa.
Un lugar al que siempre querré regresar.

Me encantó el lugar. Desde las diferentes opciones de hospedaje hasta las instalaciones son extraordinarias. Muy amplio y con varias piscinas en diferentes niveles. La playa está sumamente cerca y es exclusiva para los que se hospedan en el hotel. Simplemente extraordinario

Atención al cliente excelente, lindas instalaciones. Sólo que la plática de información para su modelo de tiempos compartidos fue abrumadora.

Excente lugar. Todos los meseros muy atentos especialmente el señor y mesero del bar. La capitana Rosa Valera sus bienvenidas muy cálidas. La única observación que haría es que no hay variedad en el menú de desayunos.

It’s incredible what some people are allowed do to damage their organization’s reputation. I invite them to take notice and to take corrective action.
My wife and I were in Puerto Vallarta for our 50th wedding anniversary, and were invited to tour the beautiful Grand Matlali Residence Club and resort, and to receive an ownership sales presentation. They also offered some financial incentives spend a few hours with them, which is quite normal. At the end of a delightful 2-hour tour and discussion, we indicated that the investment to become members did not suit our needs. Our salesperson was then dismissed and was replaced by their “closer, ” a Mr. J. Z. He was high-pressure, rude and condescending, and when we didn’t yield to his pressure to buy, he informed us that he would make sure we wouldn’t receive the incentive that had been promised in writing. We could have left at that time, but instead indicated our decision to stay until they followed through on their commitment to us. They then had us moved moved to an isolated room, where for the next two hours, we were confronted by several others of their sales management team, who tried to pressure and Intimidate us into leaving with just a portion of the promised presentation incentive. Finally the head of their sales team had us escorted off the property by security and put into a cab, with nothing but this this unbelievable experience to take back with us.
Late that same night, just before midnight, I was awakened by a call at my hotel from them, saying that they had decided to follow through on their commitment after all, and would have it delivered to my hotel the next day, with the hope that all of this could just be forgotten. It should not and will not be forgotten however.
Interestingly, this whole experience was neither uncomfortable nor distressing for me, although it was for my wife. My career has been as a professional consultant and public speaker in the areas of sales, management, leadership and customer service. And so this actually became a textbook example that I can share with others of the terrible damage that can be done to an organization’s reputation and bottom line by an improperly managed division or department. I had even turned on my phone during the ugly part of this experience, and so have both audio and video to illustrate it very effectively.
Other than this sales/marketing management team, the rest of the staff that we encountered were extremely polite, attentive and even embarrassed at what they were witnessing. We received many quietly spoken expressions of “Lo siento” as we passed by several of them.
Again, I invite this wonderful organization to learn and improve from our experience.

Lugar excelente para vacacionar, respetan el todo incluido, los empleados muy atentos, buen servicio desde que llegas, buen trato, la playa limpia y de igual manera excelente servicio al cliente, toda la comida muy rica y variada. Nunca alcanzamos lugar en un restaurante de especialidades ya que da la impresión que hay preferencia por los turistas extranjeros.

Tried to charge us double. Lied about what's included in the all inclusive. 5 out of the 6 restaurants are closed. 2 out of the 3 pools are closed. The wine was vinegar and they had none for purchase. Place is gorgeous but something odd is happening with management.

Habría que ver si con el cambio de nombre cambiaron también todas sus deficiencias y la pésima atención que nos toco recibir el pasado mes de diciembre

El hotel esta en un paraíso, pero el servicio es malo, el proyecto innovador y vanguardista. El personal poco amable

It's a beautiful place if you want to unplug, have no cell reception, shuttle in a bus to and from the pool, the room, and the restaurants and tip for each trip, which gets expensive or hike. If you decide to hike, be fit b/c it is intense. The resort is along the side of the mountain. I would prefer to have a personal golf cart to get around but they won't let you. The staff was great, especially Kevin though! The Club of the Playa was my highlight. Thank God they have a shuttle to take you to that! Lol

Difinitivamente. Es un lugar paradisíaco! Las mejores vacaciones de mi vida! Una vista hermosa. Un lugar para descansar rico! La comida excelente. Volvería sin dudarlo!

Muy mala a actitud de los empleados de restaurante. Y de servicio de snack en albercas. Si vas a venir asegúrate que sean temporada alta por que solo en esa temporada tienes servicio de snack en las albercas familiares. Distancias muy largas y tardados para atender.

Muy mal servicio de seguridad, muy lentos para trasladar y poco personal en barra de alberca y del Sky bar

Went to the steakhouse restaurant and had the best beef tenderloin I've ever had in Mexico. Only Bruce's back alley bistro could compare.